Frequently Asked Questions for Pet Sitters

Sign up for free with your name, email and location — your profile page and booking link work straight away, so share them with anyone. Add your headline, bio, services, rates and photos whenever you are ready. When your page has the essentials, you can request a review; a person on our team reviews it, and approval makes the page eligible for search-engine indexing while search-engine visibility is enabled. We will notify you by email.

You need genuine experience caring for pets, a suitable environment for the services you offer, and the ability to provide reliable, high-quality care. We look for complete, honest profiles with clear descriptions and quality photos.

Yes. The Free plan is free forever — no credit card required. You get a public profile page, a shareable booking link, and you can accept bookings and message owners. It's a permanent plan, not a trial, and you can stay on it for as long as you like.

Instead of taking a commission from every booking, we run flat plans. The Free plan costs nothing, forever. Pro is €299/year — with a founding rate of €199/year for the first 100 Pro subscribers, locked for as long as you stay subscribed. Prices exclude VAT, which is added at checkout where it applies.

You set your own rates for each service you offer. You can see average rates in your area for guidance, but the final decision is entirely yours. You can update your rates at any time from your profile settings.

You get paid directly by the owner, using whichever methods you choose to accept. You set those on your profile, and owners see them before they book. If you take card payments through your own provider, that provider charges you their processing fee. The Pet Sitter takes 0% either way — we never handle your money, so all of it is yours.

When pet owners contact you through the platform, you discuss their needs and dates via messaging. You can accept or decline requests based on your availability. Your calendar shows your available days so owners know when to book.

Absolutely. You are under no obligation to accept any booking request. If the dates don't work, or if you feel the pet isn't a good fit for your setup, simply let the owner know. We recommend responding to all enquiries promptly, even if declining.

Set your weekly availability in your profile settings. Toggle which days you're generally available for pet sitting. You can update this at any time. Pet owners will see your availability when viewing your profile.

Complete your profile thoroughly with detailed descriptions, quality photos of your space, and competitive rates. Respond to enquiries quickly, provide excellent care, and ask happy clients to leave reviews. These foundations will also help your profile perform well when public search launches.

Reviews are crucial for building trust and attracting new clients. After each booking, encourage the pet owner to leave a review. They help clients choose confidently today and will strengthen your profile when public search launches.

Your profile is tied to your primary location and neighbourhood. When public search opens, pet owners looking in your area will find you there; today, your clients reach you through your shared profile and booking links. If you're willing to travel to nearby neighbourhoods, mention this in your profile bio so owners know your coverage area.

Always get the owner's vet contact details and emergency authorisation before a booking starts. In an emergency, contact the owner immediately and take the pet to the nearest vet. Document everything and keep the owner informed throughout.

We recommend all sitters carry their own pet sitting insurance to protect their business. Many professional pet sitting insurance providers offer affordable policies. Discuss insurance and liability with pet owners before accepting bookings.

Discuss potential risks and liability with pet owners before accepting a booking. Ensure you have appropriate insurance coverage. We recommend documenting the condition of your home before and after each booking. Clear communication upfront prevents most issues.