Your pet's safety is our priority
Every sitter on The Pet Sitter is verified, reviewed, and held to the highest standards of care. Here's how we keep your pets safe.
How we verify every sitter
Every sitter goes through our multi-step verification process before their profile goes live.
Identity Verification
Every sitter confirms their identity with a valid government-issued ID. We verify that sitters are who they say they are before they can accept bookings.
Profile Review
Our team manually reviews every sitter profile for completeness, quality, and authenticity. We check descriptions, photos, and service details before approval.
Background Checks
Sitters can opt for background checks which appear as an additional trust badge on their profile. We partner with trusted screening providers for thorough checks.
Ongoing Approval
Verification isn't a one-time event. We continuously monitor sitter performance through reviews and feedback, and take action on any reported concerns.
Our review system
Genuine, booking-verified reviews you can trust.
Booking-Verified Only
Only pet owners who have completed a booking can leave a review. This means every review is based on a real experience with the sitter.
No Incentivised Reviews
We never offer incentives for reviews. Sitters cannot pay for positive reviews or offer discounts in exchange for ratings. Every review is honest and organic.
Transparent Ratings
All reviews, positive and constructive, are published on the sitter's profile. We believe transparency builds trust and helps pet owners make informed decisions.
The Pet Sitter Guarantee
We stand behind the quality and safety of every booking made through our platform.
Verified Sitter Promise
Every sitter on our platform has been manually reviewed and approved by our team. If a sitter doesn't meet our standards, we remove them from the platform.
Support When You Need It
Our support team is available to help resolve any issues that arise during a booking. Contact us at [email protected] and we'll respond within 24 hours.
Continuous Improvement
We actively monitor the quality of care on our platform and work with sitters to maintain the highest standards. Your feedback helps us improve for everyone.
Frequently Asked Questions
Every sitter goes through our multi-step verification process including identity verification, manual profile review, and optional background checks. Our team reviews each profile for completeness, quality, and authenticity before it goes live.
Contact your sitter directly first to address any concerns. If you need additional support, reach out to our team at [email protected]. We'll work with both parties to find a resolution and take appropriate action.
Yes. You can report concerns through our platform or by emailing [email protected]. We take all reports seriously and investigate every concern. If a sitter doesn't meet our standards, we'll remove them from the platform.
Yes. We take data security seriously and follow best practices for protecting your personal information. Read our Privacy Policy for full details on how we handle your data.
All sitters on The Pet Sitter are fully vetted through our verification process. We recommend discussing insurance and liability with your sitter before booking. Many professional sitters carry their own pet care insurance.
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