Booking a Sitter

Everything on this page in one place. If you cannot find what you need, message us — a person reads everything.

How do I book a pet sitter?

Open the sitter's profile or booking link, read their reviews and bio, then send a booking request with your dates, pets, and any special requirements. (Browsing sitter profiles by area is coming soon; today a sitter shares their link with you directly.) The sitter reviews your request and responds — usually within a few hours. Once the sitter accepts, the booking is confirmed and you can coordinate details like the meet-and-greet, drop-off times, and care instructions through our messaging system.

What if I need to cancel a booking?

Each sitter sets their own cancellation policy, which is clearly displayed on their profile before you book. Policies range from Flexible (full refund with 24 hours notice) to Moderate (full refund with 7 days notice) to Strict (limited refund). We recommend reviewing the cancellation terms and discussing any concerns with your sitter before confirming a booking.

Can I rebook my favourite sitter?

Yes. Once you have completed a booking with a sitter, they appear in your booking history and you can easily send a new request to the same person. Many pet owners build ongoing relationships with their preferred sitters. You can also message previous sitters directly through our messaging system to discuss future bookings.