Enquiries & Bookings

Everything on this page in one place. If you cannot find what you need, message us — a person reads everything.

How does the booking process work?

When a pet owner opens your profile and wants to book, they send a booking request with their dates, pets, and any special requirements. You receive a notification and can review the details, then accept or decline. If you accept, the booking is confirmed and a conversation thread is created so you can coordinate the meet-and-greet, drop-off times, and care instructions directly with the owner.

Can I decline a booking request?

Absolutely. You are under no obligation to accept any booking request. If the dates do not work, or if you feel the pet is not a good fit for your setup, simply decline the request and let the owner know. We recommend responding to all enquiries promptly, even when declining, as response time is a factor in your profile score.

What is the cancellation policy?

You set your own cancellation policy when creating your profile. Choose from Flexible (full refund up to 24 hours before), Moderate (full refund up to 7 days before, 50% thereafter), or Strict (50% refund up to 14 days before, no refund after). Your cancellation policy is clearly displayed on your profile so owners know the terms before booking.

---

Related: Services & Rates · Payment & Subscriptions