Insurance & Emergencies

Everything on this page in one place. If you cannot find what you need, message us — a person reads everything.

Do I need pet sitting insurance?

We strongly recommend all sitters carry their own pet sitting insurance to protect their business. Many professional pet sitting insurance providers offer affordable policies that cover liability, veterinary expenses, and property damage. While insurance is not a requirement to list on The Pet Sitter, having coverage gives both you and pet owners additional peace of mind and is displayed as a trust badge on your profile.

What should I do if a pet has a medical emergency during care?

Always collect the owner's vet contact details and emergency authorisation before a booking starts. In an emergency, contact the owner immediately and take the pet to the nearest veterinary clinic. Document everything including times, symptoms, and treatment. Our report card feature lets you send real-time updates including photos to keep the owner informed throughout the situation.

What if a pet damages my property during a booking?

Discuss potential risks and liability with pet owners before accepting a booking, especially for puppies or pets with known behavioural issues. Ensure you have appropriate insurance coverage. We recommend documenting the condition of your home before and after each booking with photos. Clear communication and agreed terms upfront prevent most issues. If a dispute arises, our support team can help mediate.