Help Centre for Pet Owners
Everything you need to know about finding and booking trusted pet care through The Pet Sitter.
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Public sitter search is coming soon. Shared sitter links work now, and The Pet Sitter is free for pet owners — no fees, no catch.
Help articles
Longer answers you can link to and share.
Booking a Sitter
Open the sitter's profile or booking link, read their reviews and bio, then send a booking request with your dates, pets, and any special requirements…
ReadDuring the Booking & Safety
Most sitters send regular updates including photos and notes about how your pet is doing. Our report card feature allows sitters to send structured…
ReadFinding a Pet Sitter
Searching and browsing for sitters is coming soon. If your sitter has already sent you their profile or booking link, you can book them today…
ReadPayment
You pay your sitter directly, using a method they accept. Their profile lists what they take — card through their own provider, bank transfer, PayID or…
ReadThe Meet & Greet
We strongly recommend it, especially for first-time bookings. A meet-and-greet lets your pet get comfortable with the sitter and gives you a chance to see…
ReadYour first booking, step by step
A new owner's walkthrough: add your pets, find the right sitter, meet and greet, book, and pay the sitter directly — with zero platform fees.
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